Plantings: There is a thirty (30) day guarantee on new plants, perennials and trees as we have no control of the aftercare of these items. Replacement of plant material that fails to survive under the above guarantee will be replaced one time with the same type and size of plant if available. We reserve the right to replace any plantings at our discretion and when the weather conditions are favorable.
Seed Lawns: New lawns are guaranteed for (1) year if an irrigation system is installed prior to installation of your lawn. The new lawn must be properly watered and professionally fertilized for the first year. (TruGreen is the company we recommend.) If you choose not to have an irrigation system installed, there is a $250.00 overseeding fee per visit.
Sod Lawn: We install healthy sod lawn within 48 hours of cutting from the farm. Therefore, if the entire lawn turns yellow, brown or dies it is due to the lack of proper maintenance. However, if a strip or two do not take from the installation we will replace the spots where needed. New sod lawns are guaranteed for (1) year if an irrigation system is installed prior to installation of your lawn. Lawn must be properly watered and professionally fertilized for the first year. (TruGreen is the company we recommend.) If you choose not to have an irrigation system installed, replacement of sod is charged at $1.00 per sq. ft.
Water Retention: If standing or puddling water shall not remain for more than 48 hours in general area after a rain; except in swales and other drainage areas. However, standing water should be anticipated after a heavy rainfall. We will make corrections within 30 days when weather permitting.
Ground Settling: Superior Landscapes is not responsible for any earth settling after completion of agreed upon contract. However if settling should occur, we will come back and fix it for an additional cost to be determined upon assessment.
Pavers & Walls: Pavers & walls are guaranteed for a period of (1) year from shifting and settling greater than ½”. Any discoloration or rusting to pavers is to be directed to the manufacturer who supplies the product guarantee.
Workmanship: All work performed by Superior Landscapes shall be performed in a professional workmanlike manner to industry standards. All drawings, prints, designs and proposed work shall be followed as close as possible. However, site conditions due to land grade, structures or Superior Landscapes’ professional judgment may require minor changes not reflected in the drawing and may not be discussed prior to changes due to maintaining job progress. Superior Landscapes is not responsible for any damage to driveways, patios or sidewalks caused by any equipment or vehicles used to perform the work agreed upon. Superior Landscapes is not responsible for any acts of GOD that may occur to the work being done during or after the installation outline in the contract. Example: if Superior Landscapes installs a lawn and a storm washes away the seed and straw, while Superior Landscapes is not responsible for that act of GOD we will return to re-seed and straw for an additional fee.
Change Orders: Superior Landscapes is not responsible for changes to the original work order once the customer accepts the proposal or agreement. All materials and work originally agreed upon will be paid in full, plus customer will pay labor and materials to complete new work in full. However changes added on during the course of the job may be verbally agreed upon unless homeowner requests for written documentation.
Concealed Contingencies: Superior Landscapes is not responsible for unforeseen work which may not be reflected in the original proposal. Items such as utilities, buried debris, boulders, stumps, poor drainage, etc. may require additional work, incur additional costs, and will be brought to customer’s attention immediately.
Utilities: Superior Landscapes will not be responsible for damage to underground utilities such as, any sprinkler system lines or heads, invisible fences, cables, drain tiles, sewer caps, clean outs, gas, telephone or any other utility lines that are on the property of the customer.
Materials: All materials shall be supplied as specified; however, we reserve the right to substitute materials if necessary, of equal or higher value. We reserve the right to substitute plant materials, when available, with a similar plant at our discretion.
Payment Options: Credit cards will incur a 3% processing fee on any purchase. $30.00 fee will apply to any returned check.